CODE OF CONDUCT:

Music Victoria is committed to providing a safe, respectful, inclusive, and flexible workplace environment that is free from discrimination, harassment, sexual harassment and bullying. We do not tolerate or condone any form of discrimination, harassment, sexual harassment or bullying. This Code of Conduct outlines expected standards of behaviour by all at Music Victoria. A breach of this Code of Conduct may lead to disciplinary action, including the termination of your engagement with us. If Music Victoria considers the breach to be of a criminal nature, Music Victoria may report the matter to the police.

Scope

All workers must comply with this Code of Conduct. Workers include but are not limited to:

• Board members
• Leadership and management personnel (e.g. CEOs, general managers, heads of departments)
• Production and venue personnel (e.g. musicians, performers, panellists, stage management, technical crew, front of house staff)
• Full-time, part-time, seasonal and casual employees
• Job candidates, including people interviewing for roles
• Student placements, apprentices, work experience students/interns
• Contractors, sub-contractors and secondees (e.g. publicists, panellists, and freelancers who have been contracted or sub-contracted for a specific purpose)
• Volunteers and anyone working in an unpaid capacity

This Code of Conduct applies to all workers while:

• At work – such as in the office, when working from home, while travelling for work
• At work-related functions
• Outside of work where there is a connection to the workplace–such as on social media

Standards of Behaviour

Music Victoria’s workers are responsible for promoting a safe, respectful, inclusive, and flexible workplace environment by:

• Treating all workers, members and customers with dignity, courtesy and respect
• Respecting cultural, ethnic, religious, gender and sexual orientation differences
• Behaving honestly and with integrity–which includes disclosing and taking reasonable steps to avoid any conflict of interest (real or apparent) in connection with Music Victoria engagement
• Acting with care and diligence–which includes using the organisation’s resources, materials and equipment in a proper manner
• Behaving in a professional, fair and courteous manner at all times–which includes following any reasonable directions given by management, or those with authority to give direction
• Promptly reporting any breaches of this Code of Conduct, whether it is against you or another person, to your manager
• Maintaining confidentiality–which is particularly essential when complaints are made and/or under investigation
• Abiding by all applicable laws and regulations

Unacceptable Behaviours

Music Victoria workers must not:

• Abuse or threaten to abuse (verbally, physically or in writing) another person;
• Physically or sexually assault another person
• Discriminate against or treat someone less favourably because of their race, sex, age, sexual orientation, disability or other personal characteristics
• Intimidate, threaten or harass another person
• Sexually harass another person with unwanted, unwelcome or uninvited behaviour
• Bully, isolate or humiliate another person
• Provide false or misleading information
• Use inside information, or the worker’s duties, status, power or authority, in order to gain, or seek to gain, a benefit or advantage
• Victimise, unjustly treat or threaten someone because they have raised a complaint or are a witness in an investigation
• Behave improperly or unethically

ONLINE ENGAGEMENT STANDARDS:

Music Victoria actively seeks ideas, questions, complaints, and compliments from members of the public. The public is encouraged to join the open conversation and debate, but is expected to participate in a respectful manner.

Therefore, on platforms with public editorial access, Music Victoria reserves the right to delete:

• Knowingly false complaints or statements about individuals, companies or the government
• Content that is misleading, obscene, off-topic, sexist, racist, spam, offensive, obscene, Defamatory, threatening, harassing, bullying, discriminatory, hateful, racist, sexist, infringes copyright, constitutes a contempt of court, breaches a court suppression order, or is unlawful
• Content that uses Music Victoria for promotional/commercial purposes
• Content that breaks or encourages others to break the laws of Australia and its states and territories in any way, including breaching privacy laws
• Content that defames or harasses any participant of Music Victoria site, administration, employees or volunteers

The moderation process must:

• Be objective and impartial and avoid any perception that posts are being censored for political reasons
• Be sensitive to the diversity of the community and avoid any perception that it is being applied in a discriminatory manner
• Inform posters why their post has been rejected and give them an opportunity to resubmit

Music Victoria cannot and does not warrant the completeness or accuracy of public comments found on its social media sites, nor its usefulness for any particular purpose. Nor does Music Victoria represent or warrant that the comments on the pages comply with the laws of any country outside Australia.

Music Victoria is not responsible for the uptime of content on these platforms. The views expressed and published on platforms by a participant, invitee, expert, guest or other person are not necessarily the views of Music Victoria.

Music Victoria accepts no responsibility arising from reliance by any person or party on any comment or information published on any Music Victoria social media site. Further, Music Victoria does not guarantee the accuracy or currency of any comment published on a Music Victoria social media site.

Links to external websites and users’ social media accounts are provided as a convenience to users and such sites and associated content are not under the control of Music Victoria. When links have been included, the content of these links does not and should not imply endorsement of that website, service or person by the Music Victoria.

Across Music Victoria’s public facing channels, Music Victoria should always respond to active comments (comments that pose a direct question). Where capacity allows, Music Victoria should respond to passive comments when deemed appropriate.

Music Victoria’s community manager should actively engage with its audience through tagging, relevant hashtags and contributing to broader industry conversations on like-minded accounts.

Music Victoria’s community manager should check public facing channels daily, responding to direct messages and comments where applicable and monitoring for any content which breaches online engagement and conduct guidelines. In cases where guidelines are breached, the community manager should screenshot the content, save to the drive, and escalate to the Music Victoria CEO and Marketing Manager for further action. The Music Victoria community manager reserves the right to hide comments and, in some cases, block users who breach online engagement and conduct guidelines.

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